eGain Reports Record Revenue in Second Quarter of Fiscal 2022, Up 20% Year Over Year, and Raises Revenue Guidance for Full Fiscal Year

SUNNYVALE, Calif., Feb. 03, 2022 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), a leading cloud platform provider of customer engagement automation, today announced financial results for its fiscal 2022 second quarter ended December 31, 2021.

“Strong bookings drove record revenue in the quarter, well ahead of our guidance and consensus estimates,” said Ashu Roy, eGain’s CEO. “Knowledge management is the #1 technology recommended by Gartner for Customer Service in 2022. We are leading the charge to add omnichannel solve capabilities to customer engagement with the eGain Knowledge Hub. Also, we heartily congratulate BT Consumer, one of our marquee clients, for winning the 2021 KM Reality award. And we thank the IRS whose agency sponsorship helped us receive FedRAMP authorization for our SaaS suite.”

Fiscal 2022 Second Quarter Financial Highlights

• Total revenue was $23.1 million, up 20% year over year.
• SaaS revenue was $20.5 million, up 26% year over year.
• Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.
• Total non-GAAP gross margin was 78%, up 200 basis points year over year.
• GAAP net loss was $826,000, or $0.03 per share on a basic and diluted basis, compared to GAAP net income of $1.6 million, or $0.05 per share on a basic and diluted basis, in Q2 2021.
• Non-GAAP net income was $3.0 million, or $0.10 per share on a basic and diluted basis, compared to non-GAAP net income of $2.0 million, or $0.07 per share on a basic basis and $0.06 per share on a diluted basis, in Q2 2021.
• Total cash and cash equivalents were $68.5 million, compared to $54.2 million in Q2 2021.
  

Fiscal 2022 First Six Months Financial Highlights

• Total revenue was $44.5 million, up 16% year over year.
• SaaS revenue was $39.6 million, up 23% year over year.
• Subscription non-GAAP gross margin was 83%, up 100 basis points year over year.
• Total non-GAAP gross margin was 78%, up 200 basis points year over year.
• GAAP net loss was $275,000, or $0.01 per share on a basic and diluted basis, compared to GAAP net income of $3.7 million, or $0.12 per share on a basic basis and $0.11 per share on a diluted basis, in Q2 2021.
• Non-GAAP net income was $5.7 million, or $0.18 per share on a basic and diluted basis, compared to non-GAAP net income of $4.6 million, or $0.15 per share on a basic basis and $0.14 per share on a diluted basis, in Q2 2021.
• Cash provided from operations was $4.7 million, or an operating cash flow margin of 11%.
  

Fiscal 2022 Third Quarter Financial Guidance

For the third quarter of fiscal 2022 ending March 31, 2022, eGain expects:

• Total revenue of between $22.9 million to $23.5 million, representing growth of 16% to 19% year over year.
• GAAP net loss of $3.0 million to $4.0 million, or $0.10 to $0.13 per share.
  • Includes stock-based compensation expense of approximately $3.0 million.
  • Includes depreciation and amortization of approximately $120,000.
• Non-GAAP net loss of breakeven to $1.0 million, or $0.00 to $0.03 per share.
  

Fiscal 2022 Financial Guidance

For the fiscal 2022 full year ending June 30, 2022, eGain expects:

• Total revenue of between $90.5 million to $92.0 million, representing growth of 16% to 18% year over year and is an increase from its previous annual revenue guidance of $89.0 million to $90.5 million.
• GAAP net loss of $9.0 million to $10.5 million, or $0.29 to $0.33 per share.
  • Includes stock-based compensation expense of approximately $12.0 million.
  • Includes depreciation and amortization of approximately $500,000.
• Non-GAAP net income of $1.5 million to $3.0 million, or $0.05 to $0.10 per share.
  

Guidance Assumption:

• Basic and diluted weighted average shares outstanding are expected to be approximately 31.5 million for the third quarter of fiscal 2022 and 31.4 million for fiscal year 2022.
  

Non-GAAP Financial Measures

This press release includes certain non-GAAP financial measures as supplemental information relating to our operating results, including non-GAAP net income and non-GAAP gross margin. Such non-GAAP financial measures are adjusted for stock-based compensation expense and amortization of acquired intangible assets. Non-GAAP results are presented for supplemental informational purposes only and should not be considered a substitute for financial information presented in accordance with generally accepted accounting principles, and may be different from non-GAAP measures used by other companies. eGain’s management uses these non-GAAP measures to compare the Company’s performance to that of prior periods for trend analysis and for budgeting and planning purposes. eGain believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends and in comparing the Company’s financial measures with other software companies, many of which present similar non-GAAP financial measures to investors, and that it allows for greater transparency with respect to key metrics used by management in its financial and operational decision-making. Reconciliation tables of the most comparable GAAP financial measures to the non-GAAP financial measures used in this press release are included with the financial tables at the end of this release. eGain urges investors to review the reconciliation and not to rely on any single financial measure to evaluate the Company’s business.

Conference Call Information

eGain will discuss its fiscal 2022 second quarter results today via teleconference at 2:00 p.m. Pacific Time. To access the live call, dial 888-204-4368 (US and Canada) or +1 773-305-6853 (international) and give the participant passcode 7733025. A live and archived webcast of the call will also be accessible on the “Investor relations” section of the Company’s website at www.egain.com. In addition, a phone replay will be available approximately two hours following the end of the call and will remain available for one week. To access the replay dial-in information, please click here.

About eGain

Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain’s top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.egain.com.

Cautionary Note Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation our financial guidance for the third quarter of fiscal 2022 ending March 31, 2022 and full year of fiscal 2022 ending June 30, 2022; our continued investment in sales and marketing and market opportunity; and expectations regarding our growth prospects. The achievement or success of the matters covered by such forward-looking statements, including future financial guidance, involves risks, uncertainties and assumptions, many of which involve factors or circumstances that are beyond our control. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s actual results could differ materially from the results expressed or implied by the forward-looking statements we make, including our ability to achieve our targets for the third quarter of fiscal 2022 ending March 31, 2022 and full year of fiscal 2022 ending June 30, 2022. The risks and uncertainties referred to above include, but are not limited to: risks to our business, operating results, financial condition, and prospects from the COVID-19 pandemic and related economic downturns, including but not limited to, its effect on customer demand for the Company’s products and services and the impact of potential delays in customer payments; risks associated with new product releases and new services and products features; risks that customer demand may fluctuate or decrease; risks that we are unable to collect unbilled contractual commitments, particularly in the current economic environment; risks that our lengthy sales cycles may negatively affect our operating results; currency risks; our ability to capitalize on customer engagement; risks related to our reliance on a relatively small number of customers for a substantial portion of our revenue; our ability to compete successfully and manage growth; our ability to develop and expand strategic and third party distribution channels; risks related to our international operations; our ability to continue to innovate; our strategy of making investments in sales to drive growth; general political or destabilizing events, including war, intensified international hostilities, conflict or acts of terrorism; the effect of legislative initiatives or proposals, statutory changes, governmental or other applicable regulations and/or changes in industry requirements, including those addressing data privacy, cyber-security and cross-border data transfers; and other risks detailed from time to time in eGain’s public filings, including eGain’s annual report on Form 10-K filed on September 10, 2021 and subsequent reports filed with the Securities and Exchange Commission, which are available on the Securities and Exchange Commission’s web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corporation in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

MKR Investor Relations
Todd Kehrli or Jim Byers
Phone: 323-468-2300
Email: egan@mkr-group.com

eGain Corporation
Condensed Consolidated Balance Sheets
(in thousands)
(unaudited)

	December 31,				June 30,
	2021				2021
ASSETS
Current assets:
Cash and cash equivalents	$	68,481			$	63,231
Restricted cash		7				7
Accounts receivable, less allowance for doubtful accounts of $227 and $384 as of December 31, 2021 and June 30, 2021, respectively		14,773				26,311
Costs capitalized to obtain revenue contracts, net		1,473				1,323
Prepaid expenses		1,916				3,028
Other current assets		842				778
Total current assets		87,492				94,678
Property and equipment, net		750				705
Operating lease right-of-use assets		4,420				2,191
Costs capitalized to obtain revenue contracts, net of current portion		3,102				2,612
Goodwill		13,186				13,186
Other assets, net		1,378				1,191
Total assets	$	110,328			$	114,563
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
Accounts payable	$	1,580			$	3,068
Accrued compensation		6,396				8,444
Accrued liabilities		2,978				4,352
Operating lease liabilities		1,178				1,466
Deferred revenue		39,009				46,211
Total current liabilities		51,141				63,541
Deferred revenue, net of current portion		2,543				3,332
Operating lease liabilities, net of current portion		3,091				797
Other long-term liabilities		889				832
Total liabilities		57,664				68,502
Commitments and contingencies
Stockholders' equity:
Common stock, par value $0.001 - authorized: 60,000 and 50,000 shares; outstanding: 31,493 and 31,231 shares as of December 31, 2021 and June 30, 2021, respectively		31				31
Additional paid-in capital		385,467				378,451
Notes receivable from stockholders		(94	)			(92	)
Accumulated other comprehensive loss		(1,356	)			(1,220	)
Accumulated deficit		(331,384	)			(331,109	)
Total stockholders' equity		52,664				46,061
Total liabilities and stockholders' equity	$	110,328			$	114,563

eGain Corporation
Condensed Consolidated Statements of Operations
(in thousands, except per share data)
(unaudited)

	Three Months Ended								Six Months Ended
	December 31,								December 31,
	2021				2020				2021				2020
Revenue:
Subscription	$	21,306			$	17,699			$	41,451			$	35,447
Professional services		1,787				1,534				3,092				2,849
Total revenue		23,093				19,233				44,543				38,296
Cost of revenue:
Cost of subscription		3,521				3,248				7,008				6,470
Cost of professional services		2,580				1,463				4,392				2,873
Total cost of revenue		6,101				4,711				11,400				9,343
Gross profit		16,992				14,522				33,143				28,953
Operating expenses:
Research and development		6,186				4,508				11,795				9,013
Sales and marketing		8,155				6,266				15,558				11,897
General and administrative		3,281				1,852				5,730				3,796
Total operating expenses		17,622				12,626				33,083				24,706
(Loss) Income from operations		(630	)			1,896				60				4,247
Interest income, net		2				2				4				6
Other expense, net		(29	)			(160	)			(19	)			(323	)
(Loss) Income before income tax provision		(657	)			1,738				45				3,930
Income tax provision		(169	)			(132	)			(320	)			(280	)
Net (loss) income	$	(826	)		$	1,606			$	(275	)		$	3,650
Per share information:
(Loss) Earnings per share:
Basic	$	(0.03	)		$	0.05			$	(0.01	)		$	0.12
Diluted	$	(0.03	)		$	0.05			$	(0.01	)		$	0.11
Weighted-average shares used in computation:
Basic		31,430				30,967				31,355				30,910
Diluted		31,430				32,732				31,355				32,605
Stock-based compensation included in above costs and expenses:
Cost of revenue	$	1,006			$	80			$	1,524			$	155
Research and development		988				144				1,527				302
Sales and marketing		750				175				1,259				306
General and administrative		1,077				27				1,618				133
	$	3,821			$	426			$	5,928			$	896
Amortization of intangible assets included in above costs and expenses:
Cost of revenue	$	—			$	—			$	—			$	26
	$	—			$	—			$	—			$	26

eGain Corporation
GAAP to Non-GAAP Reconciliation Table
(in thousands, except per share data)
(unaudited)

	Three Months Ended December 31,							Six Months Ended December 31,
	2021				2020			2021				2020
(Loss) Income from operations	$	(630	)		$	1,896		$	60			$	4,247
Add:
Stock-based compensation		3,821				426			5,928				896
Amortization of intangibles assets		—				—			—				26
Non-GAAP income from operations	$	3,191			$	2,322		$	5,988			$	5,169
Net (loss) income	$	(826	)		$	1,606		$	(275	)		$	3,650
Add:
Stock-based compensation		3,821				426			5,928				896
Amortization of intangibles assets		—				—			—				26
Non-GAAP net income	$	2,995			$	2,032		$	5,653			$	4,572
Per share information:
Non-GAAP earnings per share:
Basic	$	0.10			$	0.07		$	0.18			$	0.15
Diluted	$	0.10			$	0.06		$	0.18			$	0.14
Weighted-average shares used in computation:
Basic		31,430				30,967			31,355				30,910
Diluted		31,430				32,732			31,355				32,605

eGain Corporation
Other GAAP to Non-GAAP Supplemental Financial Information
(in thousands)
(unaudited)

	Three Months Ended December 31,								Growth Rates			Constant Currency Growth Rates [1]
	2021				2020
Revenue:
SaaS revenue	$	20,451			$	16,177			26	%		26	%
Legacy revenue		855				1,522			(44	%)		(44	%)
GAAP subscription		21,306				17,699			20	%		20	%
GAAP professional services		1,787				1,534			16	%		16	%
Total GAAP revenue	$	23,093			$	19,233			20	%		19	%
SaaS and professional services revenue:
SaaS revenue	$	20,451			$	16,177			26	%		26	%
Professional Services		1,787				1,534			16	%		16	%
Total SaaS and professional services revenue	$	22,238			$	17,711			26	%		25	%
Cost of Revenue:
GAAP subscription	$	3,521			$	3,248
Add back:
Non-GAAP subscription	$	3,521			$	3,248
GAAP professional services	$	2,580			$	1,463
Add back:
Stock-based compensation		(1,006	)			(80	)
Non-GAAP professional services	$	1,574			$	1,383
GAAP total cost of revenue	$	6,101			$	4,711
Add back:
Stock-based compensation		(1,006	)			(80	)
Non-GAAP total cost of revenue	$	5,095			$	4,631			10	%		10	%
Gross Profit:
Non-GAAP subscription	$	17,785			$	14,451
Non-GAAP professional services		213				151
Non-GAAP gross profit	$	17,998			$	14,602			23	%		22	%
Operating expenses:
GAAP research and development	$	6,186			$	4,508
Add back:
Stock-based compensation expense		(988	)			(144	)
Non-GAAP research and development	$	5,198			$	4,364			19	%		19	%
GAAP sales and marketing	$	8,155			$	6,266
Add back:
Stock-based compensation expense		(750	)			(175	)
Non-GAAP sales and marketing	$	7,405			$	6,091			22	%		21	%
GAAP general and administrative	$	3,281			$	1,852
Add back:
Stock-based compensation expense		(1,077	)			(27	)
Non-GAAP general and administrative	$	2,204			$	1,825			21	%		20	%
GAAP operating expenses	$	17,622			$	12,626
Add back:
Stock-based compensation expense		(2,815	)			(346	)
Non-GAAP operating expenses	$	14,807			$	12,280			21	%		20	%

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.

eGain Corporation
Other GAAP to Non-GAAP Supplemental Financial Information
(in thousands)
(unaudited)

	Six Months Ended December 31,								Growth Rates			Constant Currency Growth Rates [1]
	2021				2020
Revenue:
SaaS	$	39,645			$	32,148			23	%		22	%
Legacy revenue		1,806				3,299			(45	%)		(47	%)
GAAP subscription		41,451				35,447			17	%		16	%
GAAP professional services		3,092				2,849			9	%		7	%
Total GAAP revenue	$	44,543			$	38,296			16	%		15	%
SaaS and professional services revenue:
SaaS	$	39,645			$	32,148			23	%		22	%
Professional Services		3,092				2,849			9	%		7	%
Total SaaS and professional services revenue	$	42,737			$	34,997			22	%		21	%
Cost of Revenue:
GAAP subscription	$	7,008			$	6,470
Add back:
Amortization of intangible assets		—				(26	)
Non-GAAP subscription	$	7,008			$	6,444
GAAP professional services	$	4,392			$	2,873
Add back:
Stock-based compensation		(1,524	)			(155	)
Non-GAAP professional services	$	2,868			$	2,718
GAAP total cost of revenue	$	11,400			$	9,343
Add back:
Stock-based compensation		(1,524	)			(155	)
Amortization of intangible assets		—				(26	)
Non-GAAP total cost of revenue	$	9,876			$	9,162			8	%		7	%
Gross Profit:
Non-GAAP subscription	$	34,443			$	29,003
Non-GAAP professional services		224				131
Non-GAAP gross profit	$	34,667			$	29,134			19	%		18	%
Operating expenses:
GAAP research and development	$	11,795			$	9,013
Add back:
Stock-based compensation expense		(1,527	)			(302	)
Non-GAAP research and development	$	10,268			$	8,711			18	%		17	%
GAAP sales and marketing	$	15,558			$	11,897
Add back:
Stock-based compensation expense		(1,259	)			(306	)
Non-GAAP sales and marketing	$	14,299			$	11,591			23	%		22	%
GAAP general and administrative	$	5,730			$	3,796
Add back:
Stock-based compensation expense		(1,618	)			(133	)
Non-GAAP general and administrative	$	4,112			$	3,663			12	%		11	%
GAAP operating expenses	$	33,083			$	24,706
Add back:
Stock-based compensation expense		(4,404	)			(741	)
Non-GAAP operating expenses	$	28,679			$	23,965			20	%		19	%

[1] Constant currency growth rates presented are derived from converting the current period results for entities reporting in currencies other than U.S. Dollars into U.S. Dollars at the exchange rates in effect during the prior period presented rather than the actual exchange rates in effect during the current period.